FAQs | Get Answers About Our Eyewear, Shipping, Returns & More

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2025

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Returns and Exchange

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6. Sustainability & Ethical Practice

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7. Contact Questions

1. General Questions

Can I customize the color or design of my frames?

Yes, we offer a selection of customizable frame colors and designs on bulk orders. You can select the color, material, and style that best suits your personality.

Do you offer any eyewear engraving options?

Yes, we offer engraving services for most eyewear models on bulk orders. You can engrave your initials, a name, or a special message on the temple or frame of the glasses.

How do I care for my eyewear?

To keep your glasses in top condition, clean them with a microfiber cloth and a mild cleaning solution. Avoid using harsh chemicals or abrasive materials that could scratch or damage the lenses.

How do I prevent my lenses from fogging up?

Use an anti-fog spray or cloth to treat your lenses. Avoid storing your glasses in warm, humid places, and ensure proper ventilation when wearing them.

How can I buy glasses based on my face shape?

You can check our shop by shape page to find out the best frame for your face type.

2. Product Questions

Lens Types

What is the difference between polarized and non-polarized lenses?
Polarized lenses reduce glare from reflective surfaces like water or roads, offering better clarity and visual comfort. Non-polarized lenses provide UV protection but do not reduce glare.
What are photochromic lenses, and how do they work?
Photochromic lenses darken in response to UV rays and lighten indoors, offering both sunglasses and clear eyewear benefits.
What are blue block / anti-blue lenses, and how do they work?
Blue block lenses filter out blue light from digital screens, reducing eye strain and improving comfort.
What are UV-protected lenses, and how do they work?
UV-protected lenses block harmful ultraviolet (UV) rays from the sun, reducing the risk of eye damage like cataracts, macular degeneration, and photokeratitis. They help protect your eyes and the sensitive skin around them from long-term UV exposure.

Computer Glasses

What is blue light blocking technology, and how does it work?
Blue light blocking technology filters out harmful blue light from digital screens, reducing eye strain and digital fatigue.
Do your computer glasses come with prescription lenses?
Our computer glasses are non-prescription, zero-powered glasses. For prescription lenses, we can customize them based on your optometrist's recommendation.
Can I wear your computer glasses all day?
Yes, they are designed for all-day comfort with lightweight frames and anti-glare coating.

Sports Glasses

What makes your sport sunglasses different from regular sunglasses?
They feature lightweight, flexible frames, UV-protected high-performance lenses, and an enhanced grip for active lifestyles.

Clip-on Glasses

What are clip-ons, and how do they work?
Clip-ons attach to regular prescription glasses, instantly turning them into sunglasses.

Sunglasses

What makes your sunglasses different from others?
Our sunglasses offer premium materials, superior UV protection, and a variety of lens options, including polarized lenses.
Are your sunglasses suitable for sports or outdoor activities?
Yes, our sunglasses provide 100% UV protection and a secure fit, making them ideal for sports.
Can I wear your sunglasses while driving?
Yes! They reduce glare and improve visibility, making them perfect for driving.
What materials are your sunglasses frames made from?
We use acetate, high-quality metal, and flexible impact-resistant materials.
Do your sunglasses have adjustable nose pads?
Yes, many of our models feature adjustable nose pads for a customized fit.

3. Payment Questions

What payment methods do you accept?

We accept major credit cards, debit cards, internet banking, UPI & Wallet.

Is it safe to use my credit card on your website?

Yes, we use SSL encryption and secure payment gateways to protect your payment details.

Do you offer discounts for bulk purchases or referrals?

Yes, we offer special discounts for bulk orders and referral programs.

How can I use a discount code on my order?

Enter your discount code at checkout, and the discount will be applied.

4. Shipping Questions

Shipping & Delivery

How long will it take to receive my order?
Orders will be delivered within 2-3 business days. Delivery times vary by location.
How much does shipping cost?
We offer free shipping on all prepaid orders and 50 rupees on COD orders.
Can I track my order?
Yes! Once shipped, we provide an order id via WhatsApp. You can also use our track you order page

Order Modifications

Can I change my shipping address after I’ve placed the order?
Contact us immediately; we will do our best to update the address.
What do I do if my order is lost or damaged during shipping?
Contact customer support, and we will investigate and offer a replacement or refund.
Do you offer international shipping?
Yes, we ship internationally through Amazon.
Can I cancel or modify my order after placing it?
Contact customer support, Orders can be modified or canceled if they haven’t been processed yet.

5. Returns and Exchange

Return Process

How do I initiate a return or exchange?
You can use our apply for return and exchange page to initiate return.
What if the product is damaged or defective?
Contact us with a video of the product unboxing, and we’ll arrange a replacement.
Can I return products I’ve worn or tried on?
We only accept returns on unused, undamaged products unless defective.
What is your return policy?
We offer a 3-day return policy and a 7-day exchange policy for unused products.

Refund Policy

How long does it take to process a return or refund?
Refunds will be reflected within 7-10 business days after product inspection and initiation of refund from our side.
Will I receive a full refund for returned items?
You will get a refund after deducting a nominal convenience fee.

Warranty

What is covered under the warranty?
We cover defects in materials and workmanship for one year if you have enrolled from it.
How do I make a warranty claim?
Contact our support team with order details and issue description.
Can I extend the warranty for my eyewear?
We currently do not offer extended warranties.

6. Sustainability & Ethical Practice

Eco-Friendly Products

Are your frames made from sustainable or recycled materials? Yes, we offer eco-friendly eyewear options made from sustainable materials like recycled acetate or biodegradable plastics.
Do you offer eco-friendly packaging for shipments? Yes, we use minimal and recyclable packaging for all our shipments to reduce our environmental footprint.

Ethical Manufacturing

Where are your eyewear products made? Our eyewear is designed and produced in reputable factories that adhere to ethical labor practices and industry standards.
Do you use ethical labor practices in your manufacturing? Yes, we ensure that all of our manufacturing partners follow ethical labor practices, providing fair wages and safe working conditions.

7. Contact Questions

How do I contact customer support for assistance with my order?

You can contact us via

Email: support@hashtageyewears.com

Phone: +91 8287 269 651

Whatsapp chat on our website.

Can you help me choose the best eyewear based on my needs?

Yes, our team can recommend eyewear based on your preferences, face shape, and lifestyle.

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Phone: +91 8287 269 651

Email: support@hashtageyewears.com

Address: A-7, 3rd Floor, Pocket 1, Sector 8, Rohini, Delhi, 110085

For grievances & escalations: +91 8287 269 651

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Frequently Asked Questions

1. General Questions

2. Product Questions

3. Payment Questions

4. Shipping Questions

5. Returns and Exchange

6. Sustainability & Ethical Practice

7. Contact Questions

SHOP

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